我是淘宝卖家,买家洗过的衣服要退货…

2025-03-15 17:43:33
推荐回答(5个)
回答1:

既然评审团都同意退货,你还是态度和蔼的退了吧。作为买家,其实买的就是个服务态度,如果你特痛快的给退了,损失的是一件衣服而已,但是潜在留住了一个顾客,也许以后她还会在你家买,就因为你们态度好。说白了,中国人很多时候就斗的是一种气,你顺着她说或是自己找自己的责任,她往往最后也不全认为是你的过错。而且,如果你跟她较劲儿半天最后还是给人家退了,不仅留个坏印象,以后她都不会把你家店推荐给其他朋友,而且你还损失一件衣服。说实话,衣服有价,但是你们店给人树立的形象无价。你可以耐心给她退,同时善意的提醒以后再出现这样的问题最初要如何处理,同时表达对她提出问题的感谢。

回答2:

这种问题我遇到几次了。我就只能说一个答案,认栽。认赔。别跟买家计较。卖的多,不差这一单。你要就跟他讲理,损失怎么都是你,不给退投诉你还给你差评,你商品还是有损失,你退就是一件商品,赔点钱事解决了。我刚刚也遇到一个人,收到货就把衣服洗了。然后就烫金脱落,要求退货,还威胁我要是不给退就去快手损我的店。所以这种问题,我觉得还是不要因小失大为好。毕竟淘宝方面永远是向着买家,除非你的理由非常的坚定,买家纯属无理取闹才支持你。

回答3:

客服介入了你要想好好做生意大概只能给退了,嫌他矫情下回不卖给他就是了。
另外衣服质量要差不多才行啊,第一次下水就掉色、开线、缩水……质量也太差了吧……

回答4:

楼上说的对,给他退了吧 虽然是你的损失 但是和气生财 有时候碰到奇葩买家也没办法 只要保证宝贝质量就行了

回答5:

推荐好友过来买,超过三位可以免费给你送。

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