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直接找银行客服，这是投诉方式：http://www.bankofshanghai.com/servlet/ServletGate?op=Forward&cur_page=LeftMenuPage&statistics=1257388093100&target=NORMALPRODUCT&systemModule=1108&navigation=- %25BF%25CD%25BB%25A7%25CD%25B6%25CB%25DF%25B4%25A6%25C0%25ED%25C7%25FE%25B5%25C0%25BA%25CD%25B3%25CC%25D0%25F2%2B&cid=1257388093100&menuId=KB3
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