HOW DO YOU KNOW ABOUT HOTEL MANAGEMENT?

你了解这家旅店的管理吗

Unit 1 General Introduction to Hotel Management 　
　Unit 2　Service and Quality Mangement 　
　Unit 3　Human Resource Management in Hotel（I） 　
　Unit 4　Human Resource Management in Hotel（II） 　
　Unit 5　Marketion Management 　
　Unit 6　Hospitality and Service Management 　　
Unit 7　Accountion Management 　　
Unit 8　Security and Hygiene Management 　
　Unit 9　Magagement of Housekeeping Department 　
　Unit 10　Management of Food and Beverage Department 　　
Unit 11　Management of Recreation Department 　
　Unit 12　Hotel Equipment Management 　　
Unit 13　Hotel Management Information System 　　
Unit 14　Hotel Management Information System 　
　Unit 15　Operation of Hotel Groups 　　
Unit 16 Case Study:Accor Group 　　
Key to the Exercises