请各位英文高手帮我翻译一下，感激不尽

I think that a customer service staff should have a standardized language, be patient, with the ability to strain into a good affinity and communication skills. I think that in the course of the service is to listen to because only listen to the customer as soon as possible in order to help solve the problem. At the same time tone of voice is also important, different tones give people different feelings.
When faced very angry customers when we have to appease the side issue of where to listen to the edge, then the patient will be on problem solving.
This is what I call the understanding.

用google翻译…… 但有偏差……