At present, the market competition of the service enterprise mainly in the comprehensive competition for customers, and if I have a customer, depends on the customer to enterprise products and services of satisfaction. The higher the degree of customer satisfaction, the competition ability of the enterprise is stronger, the enterprise market share is bigger also, which can improve the efficiency of enterprises. Understand customer satisfaction factors and corresponding solutions for enterprises, and promote the customers' satisfaction with reference meaning, but the \"customer satisfaction\" also has become a enterprise in the fierce market can corner the market down a magic weapon.
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目前,服务行业的市场竞争主要集中在对于客户的竞争,如果我有客户,就可以把产品和满意的服务建立在客户之上。客户的满意程度越大,企业的竞争力就越强,企业市场份额就越大,而且还可以提高企业的效率,理解客户满意因素和相应的对于企业的解决方法,促进客户满意度价值。但是,“客户满意”也成为了企业在激烈市场竞争中垄断市场的有效武器。