一般接电话的顺序是这样的, 正规商务用语:
Hello, this is XXX speaking, how can I help you?
对方说事
May I have your name sir/madam?
对方说名字
And where are you calling from?
对方说公司。
如果是找你同事的, 你要说
Please hold on, let me see if he/she is available?
同时在, 你要说 Sorry for the waiting, let me transfer you to his/her office.
如果人不在, 你要说 I am sorry that she/he is not here at the moment, can I transfer you to his/her voice mail? 或者是 Can I take a message for you?
或者是 Can I ask him/her to call you back? May I have your number please?
基本就是这个流程了, 记得, 最后要等对方先挂电话。
hello,who is that?would you please tell me which company are you?
您好 您是?怎么称呼您? 您是什么单位??既然是接电话 可以用提问的口气 99%都会回答你的问题 贵姓?这种提问一般用于去电话中
您贵姓?您的公司是?有什么可以为您提供服务的?
您好,请问你贵姓.对方不就说了姓名了吗?然后再接一句,您的公司是?就可以啦