求英文大神帮忙翻译下英文，谢谢！

我们试图下载新的标准操作程序，但总是失败。我们发现它的格式是关键，您是否帮助再次上传标准操作程序（pdf）

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We have been trying to download
the new mask sop but it always
shows 'failed'. We found out that its
format is key, would you please
upload it in sop (pdf) ?

We have tried to download the new surgical disposable SOP,but it always showed"failure". Then we found that its format was "key".Could you please upload "sop(pdf)" again?

We tried to download the
new sop, but it always failed. We found that its format is key. Do you
help to upload the sop(pdf) again？
我们尝试下载新的sop，但总是失败。我们发现它的格式是关键。你帮忙重新上传sop(pdf)了吗?